The webiste www.joyeriamapy.com is owned by JOYERIA MAPY S.A., a company with CIF A35209311 and registered office at Avd la Marina nº 10, Arrecife de Lanzarote - Canary Islands, Spain, registered in the Mercantile Registry of Las Palmas, on page 185 of the volume 670 number 420, section 3ª, sheet number 7927, 1st inscription, Contact telephone number: 928 80 11 27; Contact email: clientes@joyeriamapy.com
HOW CAN WE HELP?
We wil be more than happy to assist you before, during and after your shopping
Whether you have a question about a particular model, need to source a special watch or bracelet our customer experience team can be contacted by whatsapp +34 636 488 425, phone +34 928 80 11 27 o email clientes@joyeriamapy.com
DELIVERY
We recognize your order is important and we guarantee success in all the deliveries.
All the orders will be SHIPPED FREE using a special delivery trackable (Fedex, MRW o DHL) and INSURED service by JOYERIA MAPY whilst in transit until it is delivered to you. We require a signature for any goods delivered, If you do not receive the goods in person then the person who signs for the package confirms receipt and is accountable for the package.
The customer must inform JOYERIA MAPY of any incident in the delivery via email: clientes@joyeriamapy.com
DELIVERY TIMES
Once the purchase has been confirmed, the delivery time will not exceed 7 business days, with the usual delivery time of less than 2-3 business days for shipments within the national territory (Canarias, Península y Baleares) from Monday to Saturday.
5-7 business days: Portugal, Belgium, France, Italy, Monaco, Germany, Holand, Luxembourg, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden, Poland, Czech Republic, Norway, Switzerland.
The delay of the order will entitle the customer to cancel the order with return of the amounts paid but in no case will it involve any compensation.
INSURANCE
Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person then the person who signs for the package confirms receipt and is accountable for the package.
TAX AND DUTIES
We deliver to the following countries on a DDP (Delivery Duty Paid) basis. This means all import duties / customs taxes and local sales taxes are calculated and included within the purchase price, so you will not have to pay any tax when you receive your order.
We ship to the following countries on a DDP (Delivery Duty Paid) basis: Portugal, Belgium, France, Italy, Monaco, Germany, Holand, Luxembourg, United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden, Poland, Czech Republic, Norway, Switzerland.
PAYMENT METHODS - SECURE PAYMENT
PAYMENT METHODS
JOYERIA MAPY offers users a secure telematic payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) offered by the Banco Sabadell and bank transfer
SECURE PAYMENT
The data are transmitted SSL encrypted form. For payment by Visa and Mastercard transactions only CES (Secure Electronic Commerce) will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued for the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled
The client will receive an email of Confirmation of Order with the details of the operation.
STORE PICKUP
If the client wishes, he can pick up his order in any of the following MAPY JEWELRIES :
Avd la Marina 10 – Arrecife de Lanzarote. T. 928 80 11 27
Avd de Papagayo 22 - Hotel Princesa Yaiza – Playa Blanca. T. 928 51 93 92
To access the store collection service, the customer must indicate it in the purchase process
AVAILABILITY OF PRODUCTS
If for reasons not controllable or unwanted errors JOYERIA MAPY put on sale a product not available in stock and this was acquired by a user, JOYERIA MAPY undertakes to act in good faith and offer the user the possibility of:
Reimburse any amount that could have been paid without any penalty through the same means by which it was made.
Replace with another model of equal quality and value available in stock with the consent of the client.
If there is a possibility of having product availability, send it in a new delivery period.
WARRANTY
In accordance with the provisions of Law 23/2003 of July 10 of Guarantees on the Sale of Consumer Goods, the manufacturer or brand of the acquired product must respond to the customer in case of any lack of conformity due to existing manufacturing defects. at the time of delivery and manifest during the next 2 years.
EXCHANGES AND RETURNS
Right to dissent
The customer acting as consumer and user has the right to return the order within a period of less than 14 calendar days from the delivery of the order.
To make a return, the customer must contact JOYERIA MAPY and follow the instructions provided. In no case will returns be accepted that do not comply with the procedure and the channels set by the company.
The user will not have the right to desist from special or personalized orders.
They will not accept returns of products that have been handled, that have use or to which the security seals have been removed.
Once JOYERIA MAPY notifies that the returned products meet the requirements of authenticity and required status, the payment reimbursement will be made by the same method in which the purchase was made and in a period of less than 15 working days.
DATA PRIVACY POLICY
In accordance with the provisions of the Law on Protection of Personal Data ("LOPD") - Organic Law 15/1999, of December 13 - it is reported that the personal data that the user must provide during the Registration process and purchase through rabat.net will be incorporated into the files owned by JOYERIA MAPY S.A with the following purpose:
Enabling the provision of the services requested by the user.
Keep you informed of the products and services offered by JOYERIA MAPY through electronic and / or physical media.
All the data requested through the website is necessary for the optimal provision of the services requested by the user. JOYERIA MAPY does not guarantee the correct provision of services if all the information requested in the registration and purchase process is not provided (including those marked as optional).
Without prejudice to the purposes indicated in each case, the personal data requested will be stored and managed with due confidentiality, applying the computer security measures established in the applicable legislation to prevent access or improper use of their data, its handling, deterioration or loss.
Users can exercise their rights of access, rectification and cancellation of personal data collected on the website by directing their request through the email clientes@joyeriamapy.com
APPLICABLE LAW
The use and purchase contracts through www.joyeriamapy.com are governed by Spanish legislation.
Any dispute arising from these conditions of purchase will be submitted to the jurisdiction of the Spanish courts and tribunals